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10 Best Call Center Headsets

Jabra UC Voice 550

Jabra UC Voice 550

Jabra UC Voice 550 on Amazon

The single-sided Jabra UC Voice 550 is a good choice for busy work environments where you still need to pay attention to your surroundings. The last couple of inches of its boom are flexible, allowing for optimal positioning.

  • Usb type-a connector
  • Prevents sudden harmful audio spikes
  • Not particularly loud

MPow 224

MPow 224

MPow 224 on Amazon

A compact folding design and low price make the MPow 224 a good choice for callers who aren’t satisfied by the equipment supplied by their employers. An over-ear configuration means it’s both more comfortable and better isolated than most other models.

  • Detachable usb controller
  • Flexible and retractable mic boom
  • Tends to get somewhat warm

Plantronics Savi 8220

Plantronics Savi 8220

Plantronics Savi 8220 on Amazon

Utilizing DECT 6.0 technology, the Plantronics Savi 8220 can manage PC, smartphone, and landline calls with ease. On top of its standard active noise canceling, it boasts a close conversation limiting mode that minimizes nearby sounds in the upper register.

  • Wireless range of nearly 600 feet
  • Convenient touch controls
  • Costs quite a bit

Sennheiser SC 165

Sennheiser SC 165

Sennheiser SC 165 on Amazon

Optimized for unified communications systems, the Sennheiser SC 165 is lightweight and built with powerful components. It’s a stereo option with an analog jack, and it uses a high-quality microphone to help ensure you’re heard clearly.

  • Removable usb control adapter
  • Vented leatherette earpads
  • Boom cannot be adjusted

Plantronics Blackwire 3220

Plantronics Blackwire 3220

Plantronics Blackwire 3220 on Amazon

From one of the major players in professional telecommunications, the Plantronics Blackwire 3220 makes it easy to hear any conversation. This particular model has a stereo output, but it also comes in mono and single-sided configurations.

  • Leatherette or foam earpads
  • Powerful digital signal processor
  • No wireless capability

Plantronics Blackwire C435

Plantronics Blackwire C435

Plantronics Blackwire C435 on Amazon

Designed like earbuds rather than traditional headphones, the Plantronics Blackwire C435 is one of the least obtrusive options suitable for use at work. Many find it comfortable because, in addition to the light weight, it won’t make your head too warm.

  • Mono and stereo modes
  • Microphone cancels distracting sound
  • Actively equalizes itself

MPow HC6

MPow HC6

MPow HC6 on Amazon

If you need to outfit an entire sales force on a budget or just don’t want to share headphones with coworkers, consider the inexpensive MPow HC6, which costs about $30 and is light, comfortable, and cool enough for all day use.

  • Expandable headband
  • Weighs less than 5 ounces
  • Mic boom rotates 270 degrees

Plantronics Voyager Focus B825

Plantronics Voyager Focus B825

Plantronics Voyager Focus B825 on Amazon

The Plantronics Voyager Focus B825 can connect to any mobile, desk, or software phone using Bluetooth 4.1, and bring above-average noise cancellation to the table thanks to an advanced, triple-mic setup. It also alerts you if you start talking while the mic is muted.

  • Unified communications compatible
  • One charge lasts over 10 hours
  • Also good for listening to music

Plantronics Blackwire 5200 Series

Plantronics Blackwire 5200 Series

Plantronics Blackwire 5200 Series on Amazon

In addition to delivering plenty of bang for your buck, the Plantronics Blackwire 5200 Series blocks a lot of noise passively, making it easy to hear customers on a loud sales floor. It can connect via either a standard 4-pole plug or the included USB control unit.

  • Available with one or two earcups
  • Type-a or c connector
  • Suspension headband

Jabra Evolve

Jabra Evolve

Jabra Evolve on Amazon

The Jabra Evolve comes in four models ranging from budget-friendly to high-end offerings. The wired versions communicate over USB and have an inline control puck, and the Bluetooth options can connect to two devices simultaneously.

  • Good for use with all platforms
  • Optional active noise cancelling
  • 100-foot wireless range